SirionLabs

IT Manager

Job Responsibilities

Networking

•          Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure.
•          Implements network security
•          Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
•          Oversees the administration of the company's WAN.

Telephony

•          Manages and develops upgrades to the company's telephone system.
•          Manage telephone changes, including routing for seating assignments.

Internal Systems

•          Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
•          Works with project teams to help implement Internal Systems.

Help Desk Administration

•          Manage all help desk activities.
•          Responds to escalated help desk issues.
•          Oversees the administration and maintenance of our tracking software.
•          Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

•          Builds and maintains vendor relationships and manages the purchase of hardware and software products.
•          Manages the purchasing of all software, hardware and other IT supplies .
•          Ensures that company assets are maintained responsibly.

Core Competencies

Communication

•          Effectively communicates relevant IT-related information to superiors.
•          Resolves and/or escalates issues in a timely fashion.
•          Understands how to communicate difficult/sensitive information tactfully.
•          Relays relevant IT-related information to the company in a timely manner.

Management

•          Initiates and implements improvements in all areas of IT responsibility.
•          Serves as main point of contact on all IT-related matters for the office assigned.
•          Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.